Shipping Policy

Shipping Policy

Last Updated: August 2026

At Melsaleday, we want you to know what to expect from the moment your order is placed until it reaches your destination.

Order Processing Time

Most orders are processed and prepared for shipment within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During major sales, holidays, or periods of unusually high order volume, processing may occasionally require additional time.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is 20–25 calendar days.

The 20–25 day delivery timeframe begins once the parcel has been transferred to the shipping carrier.

The 3–5 business day processing period is separate from the 20–25 calendar day estimated delivery period.

Shipping Confirmation

Once your order leaves our fulfillment process, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking details will be included whenever available.

Tracking Your Package

Tracking information may take several business days to begin showing movement after shipment.

International packages may occasionally show limited updates while being transferred between different carriers or customs facilities.

Delivery Delays

Our standard estimated delivery timeframe is 20–25 calendar days after dispatch. However, delivery may occasionally be affected by circumstances outside our direct control, including:

  • Customs clearance
  • Carrier delays
  • Public holidays
  • Severe weather
  • Transportation disruptions
  • High seasonal parcel volumes
  • Remote delivery destinations

Delivery Address

Please review your shipping information carefully before submitting your order.

Melsaleday cannot guarantee successful delivery if an incomplete or incorrect address has been provided.

If you notice an error shortly after ordering, please contact us as soon as possible. Address changes cannot be guaranteed once fulfillment has started.

Customs and Import Charges

International shipments may be subject to duties, taxes, or other import charges imposed by the destination country.

Unless otherwise indicated during checkout, any applicable customs or import charges are the responsibility of the recipient.

Lost or Damaged Parcels

If your parcel appears to be lost during transit or arrives damaged, please contact our Customer Care team with your order details.

Photographs of damaged packaging and products may be requested to help us review the situation.

Shipping Support

Email: 

Shipping enquiries are normally answered within 24–48 business hours.