Return & Refund Policy

Last updated: 21 October 2026

This Return & Refund Policy describes the return procedures, eligibility requirements, refund arrangements, and cancellation conditions of Melsaleday. Please review the information below before requesting a return.

Our standard return procedure is designed to provide clear instructions and efficient processing. Nothing in this policy excludes or restricts any mandatory consumer rights available under applicable law.

1. Return Period

You have 14 days to withdraw from your purchase under our standard return policy.

The return period starts on the day after your parcel is delivered, as indicated by the carrier's tracking information. When an order is delivered in several parcels, the period starts on the day after the last parcel is delivered.

To request a return, please notify us within this 14-day period using the contact information provided below.

Return requests submitted after this period may not qualify for our standard change-of-mind return service. However, additional statutory cancellation rights, warranty rights, and remedies for defective or non-conforming goods remain unaffected.

2. How to Request a Return

To initiate a return, please email our customer support team within the applicable return period:

邮箱

Please include the following information:

• Your order number;
• Your full name;
• The item or items you wish to return;
• The email address associated with your order;
• The reason for your return, if you wish to provide one.

You may also use the withdrawal form provided at the bottom of this policy.

We aim to acknowledge return requests within 2 business days. Our customer support team will provide return instructions, the designated return address in the United States, and a return reference number where applicable.

Please wait for the return instructions before sending your parcel so that it can be directed to the appropriate facility.

The sender address shown on your original shipping package may belong to a logistics provider and should not be used as the return address unless we expressly confirm it. Sending items to an incorrect address may delay the return process. This administrative procedure does not restrict your statutory right to withdraw from a purchase.

3. Sending the Item Back

After notifying us of your return request, please send the item back within 14 days of the date you communicated your decision to return it.

Our designated return warehouse is located in the United States. The complete return address will be provided by our customer support team after your return request has been received.

• Return shipping costs: For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
• Return destination: All returns must be directed to the designated U.S. return address provided in our return instructions.
• Shipping method: Customers may select their preferred postal or courier service.
• Prepaid labels: We do not provide prepaid return labels for standard change-of-mind returns unless otherwise stated or legally required.
• Tracking: We recommend using a trackable shipping service and emailing us the tracking number after dispatch.
• Return reference: Please include your return reference number on or inside the parcel when one has been provided.
• Packaging: Pack the item securely in a sturdy outer box or mailer. Do not attach shipping labels or tape directly to the original product box, shoe box, or dust bag.

Please retain your shipping receipt and proof of dispatch until your return has been completed.

Responsibility for any loss or damage during return transit will be determined according to the circumstances and applicable law. Your statutory rights remain unaffected.

4. Condition of Returned Items

During the return period, you may inspect and try the item in the same manner that would normally be permitted in a physical retail store.

This means you may remove the item from its packaging, inspect its appearance, and try it on indoors to assess its fit and suitability.

For standard change-of-mind returns, items should generally meet the following conditions:

• Not worn outdoors or used beyond reasonable inspection;
• Not washed, altered, or intentionally damaged;
• Free from stains, excessive wear, strong odors, perfume, and makeup marks;
• For sneakers and footwear, soles should remain clean and free from signs of outdoor wear;
• Original accessories, tags, protective materials, dust bags, and packaging should be included where reasonably possible.

If a returned item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, we may apply a deduction for the resulting reduction in value where permitted by law.

Any deduction will be based on the actual loss of value and may be supported by photographs or other relevant information.

The absence of original packaging or tags does not automatically remove statutory withdrawal rights. Returns involving defective or non-conforming products are assessed separately under applicable consumer protection laws.

5. Refunds

Once a returned parcel arrives at our designated U.S. return warehouse, we aim to inspect it within 3 business days and notify you of the outcome by email.

Where statutory withdrawal rights apply, we will issue the applicable refund within 14 days after receiving your withdrawal notice. Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have supplied evidence of sending them back, whichever occurs first.

For other eligible voluntary returns, refunds are generally processed within 14 days after the return has been received and reviewed.

• Refund method: Refunds are issued to the original payment method unless otherwise agreed or required by law.
• Processing by your bank: After a refund has been issued, your bank or card provider may take up to 10 business days to display the amount.
• Refund amount: We refund the amount actually paid for the returned product, after applicable discounts and lawful deductions.
• Original shipping charges: For voluntary change-of-mind returns, original outbound shipping charges are generally non-refundable unless otherwise stated or required by law.
• Statutory cancellation: Where applicable law requires reimbursement of standard outbound delivery charges, those charges will be refunded.
• Return postage: Return shipping costs are generally the customer's responsibility for change-of-mind returns unless otherwise required by law.
• Shipping Protection: Any optional Shipping Protection fee is subject to its disclosed terms and applicable consumer cancellation rights.

We will communicate any lawful refund deductions or adjustments where applicable.

6. Returns from Orders with a Discount

Melsaleday may offer promotional discounts based on the quantity of eligible items purchased in a single order.

For voluntary partial returns, if the original promotional terms clearly disclosed a quantity-based discount adjustment, and where permitted by law, the discount may be recalculated according to the number of eligible items retained.

Example: If you purchase 3 eligible items with a 15% quantity discount and later return 1 item, the 2 items you keep may qualify for a 10% discount instead.

In that situation, where the recalculation was disclosed and is legally permitted, the refund is calculated by subtracting the adjusted price of the retained items from the amount originally paid.

Discount recalculations will not override mandatory statutory refund entitlements.

Discount codes used on returned orders are not automatically reissued, extended, or exchanged for cash unless otherwise stated or required by law.

7. Exchanges

We do not currently offer direct exchanges for different sizes, colors, or products under our standard change-of-mind return procedure.

If you would like another size, color, or product, please request a return for the original item and place a new order for the preferred product.

All new orders are subject to current product availability, pricing, and shipping conditions.

We recommend reviewing the sizing information and measurements provided on product pages before ordering. This exchange policy does not affect statutory remedies for defective, damaged, or non-conforming goods.

8. Cancelling an Order

If you wish to cancel an order, please contact our customer support team as soon as possible after placing your purchase.

An order may be cancelled free of charge through our standard cancellation procedure if your cancellation request reaches us before the order has been forwarded to our fulfillment partner.

We will confirm by email whether the cancellation request was received in time.

Once an order has been forwarded for fulfillment, it may already be undergoing preparation, packaging, or shipping, and we may be unable to stop dispatch.

If an order has already shipped, the applicable return procedure may be used. Nothing in this section restricts any statutory right to cancel or withdraw from a purchase, including rights that may be exercised before delivery.

9. Refused, Uncollected, and Undeliverable Parcels

Refusing a parcel, failing to collect it from a pickup point, or providing an address at which the carrier cannot complete delivery does not automatically constitute a formal return request.

If you no longer wish to receive your order, please notify us directly by email so that we can assist with the appropriate cancellation or return process.

If an uncollected or undeliverable parcel is returned to us, we will review the circumstances and determine any applicable refund in accordance with the order terms and consumer protection laws.

Where legally permitted, reasonable additional carrier charges arising from an incorrect address, an uncollected parcel, or an unsuccessful delivery caused by inaccurate customer information may be deducted from an otherwise applicable refund.

Mandatory consumer rights regarding delivery, cancellation, and refunds remain unaffected. If a parcel is lost or does not return to our warehouse, we will review the circumstances rather than automatically denying a refund.

10. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact our customer support team as soon as possible, preferably within 14 days after delivery.

Email: 邮箱

Please provide the following information where available:

• Your order number;
• A description of the problem;
• A clear photograph showing the damaged, defective, or incorrect item;
• A photograph of the shipping label on the parcel.

Photographs help us investigate the issue efficiently, but their absence does not automatically remove statutory rights.

After reviewing the issue, we will provide an appropriate remedy under applicable law. Depending on the circumstances, this may include a repair, replacement, refund, or another legally required solution.

The following conditions may not constitute manufacturing defects when caused by ordinary use, improper care, or accidental damage:

• Normal wear and tear;
• Scratches or dents caused by use;
• Damage caused by dropping, pulling, or improper handling;
• Fading or tarnishing of plated jewelry caused by exposure to water, sweat, perfume, lotion, or cleaning products;
• Color transfer involving leather or other materials resulting from normal material characteristics;
• Minor color differences caused by screen settings or lighting conditions.

Whether a particular issue qualifies as a defect will depend on the product description, reasonable expectations, the circumstances of the purchase, and applicable law.

This section does not limit the legal guarantee of conformity or other statutory consumer protections available in your country. The recommended reporting period is not a deadline for exercising those rights.

11. Returns That Are Not Accepted

Under our standard voluntary change-of-mind return procedure, the following returns may not qualify for acceptance:

• Return requests submitted after the applicable 14-day period, unless additional statutory rights apply;
• Items returned without sufficient information to identify the relevant order or customer;
• Parcels sent to an incorrect address that are not received by our designated return facility;
• Items shipped outside the applicable return period, unless otherwise required by law;
• Items that have been used or damaged beyond reasonable inspection, subject to applicable statutory rights and any lawful reduction in refund value;
• Products or services that qualify for a legally permitted cancellation exception, where the required conditions and disclosures have been satisfied.

If a parcel reaches our return warehouse but does not qualify under our voluntary return procedure, we will contact you to explain the issue and discuss available options.

Where appropriate, an item may be returned to you after payment of reasonable return shipping costs, provided that such charges are permitted by applicable law.

Unclaimed items may be held for up to 30 days while we attempt to resolve the matter. Any subsequent storage, return, or disposal arrangements will be subject to applicable legal requirements.

Nothing in this section removes or restricts mandatory consumer rights, including statutory withdrawal rights and remedies for defective or non-conforming goods.

12. Withdrawal Form

If you wish to withdraw from your purchase, you may copy the following form into an email and send it to 邮箱

You are not required to use this exact form. Any clear statement communicating your decision to withdraw will be accepted where required by applicable law.

Contact Us

For questions regarding returns, refunds, order cancellations, damaged products, or return shipping instructions, please contact our customer support team.

Melsaleday Customer Suppor

Return Warehouse Location: United States

The complete U.S. return address will be provided by our customer support team when you initiate a return request.